Services Terms and Conditions
These terms and conditions relate to all of my services available to purchase. Please read carefully. View my website terms and conditions and privacy policy.
Online Webinars (virtual)
1:1 Antenatal Feeding Session (home visit)
1:1 Antenatal Feeding Session (video call)
New Parent Support Call (video call)
Virtual Feeding Consultation (video call)
Home Visit Consultation (home visit)
Online Webinars (virtual)
My qualification as an infant feeding coach enables me to provide support for antenatal feeding education and preparation, covering topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing and common feeding issues. I’m not a lactation consultant or medical professional and will refer you on to the appropriate person/service if needed. If a question is outside of my scope of practice and requires specialist knowledge, I will advise where you can seek out the appropriately qualified person/service to answer your question.
It is important to speak to your midwife if you have any concerns about your pregnancy or any advice given to you during my webinars.
If your pregnancy is high risk then please discuss all advice or decisions with your midwife before acting on them. It is important to do this as your midwife knows your medical history and details surrounding your pregnancy that I may not.
If your baby is born prematurely, or is born with any medical conditions, complications, illnesses or diseases, some of the advice given during the webinar may no longer apply, and a midwife/lactation specialist will be able to support with these changes.
If any complications arise or risks increase during your pregnancy but after the webinar, advice may now differ from what was taught during the class. Please ensure you speak with your midwife to make sure advice is adjusted in relation to the new risks/complications. I am not liable for any advice given that no longer applies due to changes in your pregnancy that take place after the class.
I provide feeding education and support with common feeding problems. I am not able to help with medical issues, whether they are related to your pregnancy or not. I will always refer you onto specialist help if you require it and will not offer advice that is out of my scope of practice. If you do not disclose all relevant medical conditions or health risks in the introduction form that you complete before the webinar, I am not liable for any medical issues, complications, illnesses or increased health risks that develop after the webinar.
I will always advise you to speak to your midwife, GP, a lactation consultant or other specialist when I think it is necessary. If you choose not to consult them and go against my advice, I am not liable for any medical issues, complications, illnesses or increased health risks that follow because of this.
All services require a mutual agreement between the customer and Nurture with Lydia regarding a time, date and video platform for the webinar, which will be advertised and confirmed via email. If you cancel within 72 hours of the agreed time and date or do not turn up to the webinar, you will not be issued a refund. You will still be sent the on-demand recording of the live webinar.
Webinar tickets can be refunded within 24 hours of purchasing. After this no refunds are accepted. If you would like to transfer your paid place to someone else, you can do so if it is more than 72 hours before the class takes place and if the person you have transferred your paid place to completes the form 24 hours before the live webinar takes place.
If I cancel our the webinar within 48 hours you will receive a full refund.
If I have to reschedule the webinar less than 48 hours before the webinar is supposed to take place you will be given the option to attend the rescheduled date or receive a full refund.
Shortly after you purchase this service, I will email you to confirm your place and provide an introduction form for you to complete. All webinar attendees must complete the introduction form and return to me no later than the day before the webinar is supposed to take place. I will send you at least two email reminders and one telephone call to complete the introduction form ahead of the webinar. If you do not complete the induction form then I reserve the right to not allow you to attend the webinar. I will only send video call details to those who have completed the introduction form. If you have purchased a ticket to a webinar but do not complete the introduction form then you will not be able to join the webinar and you will not receive a refund. If you do not respond to my emails or answer/return my telephone call,
The introduction form must be completed to my satisfaction and I reserve the right to ask you to add more detail, answer further questions via email or re-submit the entire form. If I have to ask you to provide further details or re-submit the entire form, this may delay the class date, so I advise my clients to complete the introduction form in as much detail as possible and to the best of their ability. If you have not completed the introduction form to my satisfaction then I reserve the right to reschedule your class to a later date to give you more time to provide me with additional details or re-submit the entire form. The class can be rescheduled two times but if the class if full you may be unable to book onto the desired date. If you have still not completed the introduction form to my satisfaction after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
If I experience technical difficulties that result in the class being abandoned, I will reschedule the webinar. You will be entitled to receive a full refund if you cannot or choose not to attend the rescheduled class. If you experience technical difficulties that result in you being unable to attend the class you will not receive a refund.
House keeping
Please have a pen and paper with you to take notes.
Please remain muted for the entire webinar.
Partners are welcome to the class but they must purchase an additional ticket.
1:1 Antenatal Feeding Class (home visit)
My qualification as an infant feeding coach enables me to provide support for antenatal feeding education and preparation, covering topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing and common feeding issues. I’m not a lactation consultant or medical professional and will refer you on to the appropriate person/service if needed. If a question is outside of my scope of practice and requires specialist knowledge, I will advise where you can seek out the appropriately qualified person/service to answer your question.
It is important to speak to your midwife if you have any concerns about your pregnancy or any advice given to you during the antenatal feeding class.
The advice given during the class applies to low risk, full term pregnancies. If your pregnancy is high risk then please run all advice or decisions past your midwife before acting on them. It is important to do this as your midwife knows your medical history and details surrounding your pregnancy that I may not.
If your baby is born prematurely, or is born with any medical conditions, complications, illnesses or diseases, some of the advice given during the class may no longer apply, and a midwife/lactation specialist will be able to support with these changes.
If any complications arise or risks increase during your pregnancy but after the class, advice may now differ from what was taught during the class. Please ensure you speak with your midwife to ensure advice is adjusted in relation to the new risks/complications. I am not liable for any advice given that no longer applies due to changes in your pregnancy that take place after the class.
I provide feeding education and support with common feeding problems. I am not able to help with medical issues, whether they are related to your pregnancy or not. I will always refer you onto specialist help if you require it and will not offer advice that is out of my scope of practice. If you do not disclose all relevant medical conditions or health risks in the introduction form that you complete before our session, I am not liable for any medical issues, complications, illnesses or increased health risks that follow as a result of this.
I will always advise you to speak to your midwife, GP, a lactation consultant or other specialist when I think it is necessary. If you choose not to consult them and go against my advice, I am not liable for any medical issues, complications, illnesses or increased health risks that follow because of this.
All services require a mutual agreement between the customer and Nurture with Lydia regarding a time, date and choice of communication (telephone, zoom or in person) for the appointment, which will be agreed via email. If you cancel within 72 hours of the agreed time and date or do not turn up to the class, you will not be able to reschedule. If you would like to book a new appointment you will need to purchase a new one. If you need to reschedule your appointment, you can do so if it is more than 72 hours before your original appointment.
All services can be refunded within 24 hours of purchasing. After this no refunds are accepted. If you would like to reschedule for a later class or transfer your paid place into a gift voucher for someone else, you can do so if it is more than 72 hours before the class takes place.
If I cancel our class within 24 hours before the class is supposed to take place you will be given the options to reschedule or receive a full refund.
If I have to reschedule our class more than 24 hours before the class is supposed to take place you will be given the option to reschedule or exchange the session for a gift voucher for someone else. You will not be offered a refund.
Shortly after you purchase this service, I will email you to provide my availability as well as send you an introduction form to complete. I cannot conduct my services without a completed introduction form returned to me. I will send you at least two reminders to complete the introduction form ahead of our session. If you do not complete the induction form then I reserve the right to reschedule your appointment to a later date to give you more time to complete your introduction form. The appointment can be rescheduled two times. If you have still not completed the introduction form after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
The introduction form must be completed to my satisfaction and I reserve the right to ask you to add more detail, answer further questions via email or re-submit the entire form. If I have to ask you to provide further details or re-submit the entire form, this may delay the visit date, so I advise my clients to complete the introduction form in as much detail as possible and to the best of their ability. If you have not completed the introduction form to my satisfaction then I reserve the right to reschedule your appointment to a later date to give you more time to provide me with additional details or re-submit the entire form. The appointment can be rescheduled two times. If you have still not completed the introduction form to my satisfaction after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
If I feel unsafe or uncomfortable in your home environment, I am within my right to leave the property and refuse to conduct my services. I will clearly explain why I am refusing to conduct my services. You will not be issued with a refund.
For my own safety, I will not enter the property unless I am introduced to the person who requires my services. If I am not introduced to my client I will not enter the property. This could mean that I refuse to conduct my services. You will not be issued with a refund.
If I am late to the appointment, I will stay later to ensure you receive a full session. If you do not wish for me to stay later, I will revisit you at a later date for the number of minutes I was late. If you would like the rest of the session to be a video/telephone call instead of a revisit, I am happy to accommodate this.
House keeping
Please have a pen and paper with you to take notes.
Please ensure you are in a quiet area during the class.
Partners are welcome to the class.
If you have other children or animals, they are welcome to be present but please ensure they do not disrupt the class.
1:1 Antenatal Feeding Session (video call)
My qualification as an infant feeding coach enables me to provide support for antenatal feeding education and preparation, covering topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing and common feeding issues. I’m not a lactation consultant or medical professional and will refer you on to the appropriate person/service if needed. If a question is outside of my scope of practice and requires specialist knowledge, I will advise where you can seek out the appropriately qualified person/service to answer your question.
It is important to speak to your midwife if you have any concerns about your pregnancy or any advice given to you during the antenatal feeding class.
The advice given during the class applies to low risk, full term pregnancies. If your pregnancy is high risk then please run all advice or decisions past your midwife before acting on them. It is important to do this as your midwife knows your medical history and details surrounding your pregnancy that I may not.
If your baby is born prematurely, or is born with any medical conditions, complications, illnesses or diseases, some of the advice given during the class may no longer apply, and a midwife/lactation specialist will be able to support with these changes.
If any complications arise or risks increase during your pregnancy but after the class, advice may now differ from what was taught during the class. Please ensure you speak with your midwife to ensure advice is adjusted in relation to the new risks/complications. I am not liable for any advice given that no longer applies due to changes in your pregnancy that take place after the class.
I provide feeding education and support with common feeding problems. I am not able to help with medical issues, whether they are related to your pregnancy or not. I will always refer you onto specialist help if you require it and will not offer advice that is out of my scope of practice. If you do not disclose all relevant medical conditions or health risks in the introduction form that you complete before our session, I am not liable for any medical issues, complications, illnesses or increased health risks that follow as a result of this.
I will always advise you to speak to your midwife, GP, a lactation consultant or other specialist when I think it is necessary. If you choose not to consult them and go against my advice, I am not liable for any medical issues, complications, illnesses or increased health risks that follow because of this.
All services require a mutual agreement between the customer and Nurture with Lydia regarding a time, date and choice of communication (telephone, zoom or in person) for the appointment, which will be agreed via email. If you cancel within 72 hours of the agreed time and date or do not turn up to the class, you will not be able to reschedule. If you would like to book a new appointment you will need to purchase a new one. If you need to reschedule your appointment, you can do so if it is more than 72 hours before your original appointment.
All services can be refunded within 24 hours of purchasing. After this no refunds are accepted. If you would like to reschedule for a later class or transfer your paid place into a gift voucher for someone else, you can do so if it is more than 72 hours before the class takes place.
If I cancel our class within 24 hours before the class is supposed to take place you will be given the options to reschedule or receive a full refund.
If I have to reschedule our class more than 24 hours before the class is supposed to take place you will be given the option to reschedule or exchange the session for a gift voucher for someone else. You will not be offered a refund.
Shortly after you purchase this service, I will email you to provide my availability as well as send you an introduction form to complete. I cannot conduct my services without a completed introduction form returned to me. I will send you at least two reminders to complete the introduction form ahead of our session. If you do not complete the induction form then I reserve the right to reschedule your appointment to a later date to give you more time to complete your introduction form. The appointment can be rescheduled two times. If you have still not completed the introduction form after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
The introduction form must be completed to my satisfaction and I reserve the right to ask you to add more detail, answer further questions via email or re-submit the entire form. If I have to ask you to provide further details or re-submit the entire form, this may delay the class date, so I advise my clients to complete the introduction form in as much detail as possible and to the best of their ability. If you have not completed the introduction form to my satisfaction then I reserve the right to reschedule your appointment to a later date to give you more time to provide me with additional details or re-submit the entire form. The appointment can be rescheduled two times. If you have still not completed the introduction form to my satisfaction after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
If you are late to your appointment, I will do my best to accommodate but, if I am unable to, then your appointment will still finish at the original agreed time. I may have to miss out some content of the class due to your late arrival and will do my best to prioritise the topics. I advise all customers to be on time to their appointment.
If I experience technical difficulties that result in the call being abandoned, I will reschedule the appointment free of charge. If you experience technical difficulties that result in the call being abandoned then the call will not be rescheduled. You will have to purchase a new session.
House keeping
Please have a pen and paper with you to take notes.
Please ensure there is a quiet area for you to take the call.
Partners are welcome to the class.
If you have other children or animals, they are welcome to be present but please ensure they do not disrupt the class.
New Parent Support Call (video call or telephone)
My qualification as an infant feeding coach enables me to provide support for antenatal feeding education and preparation, covering topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing and common feeding issues. I’m not a lactation consultant or medical professional and will refer you on to the appropriate person/service if needed. If a question is outside of my scope of practice and requires specialist knowledge, I will advise where you can seek out the appropriately qualified person/service to answer your question.
It is important to speak to your GP, lactation consultant or health visitor if you have any concerns about any advice given to you during the call.
If your baby was born prematurely, or is born with any medical conditions, complications, illnesses or diseases, you may need more specialist support such as a lactation consultant. I will still be able to support with common feeding issues to ensure that the fundamentals of feeding are in place before you seek further support.
If any complications arise or risks increase after the call, advice may now differ from what was discussed during the call. Please ensure you seek medical advice to ensure feeding support is adjusted in relation to the new risks/complications. I am not liable for any advice given that no longer applies due to changes that take place after the call.
I provide feeding education and support with common feeding problems. I am not able to help with medical issues, whether they are related to your pregnancy/baby/birth or not. I will always refer you onto specialist help if you require it and will not offer advice that is out of my scope of practice. If you do not disclose all relevant medical conditions or health risks in the introduction form that you complete before our call, I am not liable for any medical issues, complications, illnesses or increased health risks that follow as a result of this.
I will always advise you to speak to your GP, health visitor, a lactation consultant or other specialist when I think it is necessary. If you choose not to consult them and go against my advice, I am not liable for any medical issues, complications, illnesses or increased health risks that follow because of this.
All services require a mutual agreement between the customer and Nurture with Lydia regarding a time, date and choice of communication (telephone, zoom or in person) for the appointment, which will be agreed via email. If you cancel within 72 hours of the agreed time and date or do not answer the call, you will not be able to reschedule. If you would like to book a new appointment you will need to purchase a new one. If you need to reschedule your appointment, you can do so if it is more than 72 hours before your original appointment.
All services can be refunded within 24 hours of purchasing. After this no refunds are accepted. If you would like to reschedule for a later date or transfer your paid place into a gift voucher for someone else, you can do so if it is more than 72 hours before the call takes place.
If I cancel our call within 24 hours before the call is supposed to take place you will be given the options to reschedule or receive a full refund.
If I have to reschedule our call more than 24 hours before the cis supposed to take place you will be given the option to reschedule or exchange the session for a gift voucher for someone else. You will not be offered a refund.
Shortly after you purchase this service, I will email you to provide my availability as well as send you an introduction form to complete. I cannot conduct my services without a completed introduction form returned to me. I will send you at least two reminders to complete the introduction form ahead of our session. If you do not complete the induction form then I reserve the right to reschedule your appointment to a later date to give you more time to complete your introduction form. The appointment can be rescheduled two times. If you have still not completed the introduction form after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
The introduction form must be completed to my satisfaction and I reserve the right to ask you to add more detail, answer further questions via email or re-submit the entire form. If I have to ask you to provide further details or re-submit the entire form, this may delay the start date, so I advise my clients to complete the introduction form in as much detail as possible and to the best of their ability. If you have not completed the introduction form to my satisfaction then I reserve the right to reschedule your appointment to a later date to give you more time to provide me with additional details or re-submit the entire form. The appointment can be rescheduled two times. If you have still not completed the introduction form to my satisfaction after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
If you are late to your appointment, I will do my best to accommodate but, if I am unable to, then your appointment will still finish at the original agreed time. I may have to miss out some content of the call due to your late arrival and will do my best to prioritise my support, but you may have to purchase another call if you feel you need more time with me. I advise all customers to be on time to their appointment.
If I experience technical difficulties that result in the call being abandoned, I will reschedule the remainder of the call free of charge. If you experience technical difficulties that result in the call being abandoned then the call will not be rescheduled. You will have to purchase a new call.
House keeping
Please ensure there is a quiet area for you to take the call.
As this call is 30 minutes, partners are welcome but we have limited time, so it is more suitable for me to speak to one person.
If you have other children or animals, please ensure they do not disrupt the call.
Virtual Consultation (video call)
My qualification as an infant feeding coach enables me to provide support for antenatal feeding education and preparation, covering topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing and common feeding issues. I’m not a lactation consultant or medical professional and will refer you on to the appropriate person/service if needed. If a question is outside of my scope of practice and requires specialist knowledge, I will advise where you can seek out the appropriately qualified person/service to answer your question.
It is important to speak to your GP, lactation consultant or health visitor if you have any concerns about any advice given to you during the call.
If your baby is born prematurely, or is born with any medical conditions, complications, illnesses or diseases, you may need more specialist support such as a lactation consultant. I will still be able to support with common feeding issues to ensure that the fundamentals of feeding are in place before you seek further support.
If any complications arise or risks increase after the call, advice may now differ from what was discussed during the call. Please ensure you seek medical advice to ensure feeding support is adjusted in relation to the new risks/complications. I am not liable for any advice given that no longer applies due to changes that take place after the call.
I provide feeding education and support with common feeding problems. I am not able to help with medical issues, whether they are related to your pregnancy/baby/birth or not. I will always refer you onto specialist help if you require it and will not offer advice that is out of my scope of practice. If you do not disclose all relevant medical conditions or health risks in the introduction form that you complete before our call, I am not liable for any medical issues, complications, illnesses or increased health risks that follow as a result of this.
I will always advise you to speak to your GP, health visitor, a lactation consultant or other specialist when I think it is necessary. If you choose not to consult them and go against my advice, I am not liable for any medical issues, complications, illnesses or increased health risks that follow because of this.
All services require a mutual agreement between the customer and Nurture with Lydia regarding a time, date and choice of communication (telephone, zoom or in person) for the appointment, which will be agreed via email. If you cancel within 72 hours of the agreed time and date or do not answer the call, you will not be able to reschedule. If you would like to book a new appointment you will need to purchase a new one. If you need to reschedule your appointment, you can do so if it is more than 72 hours before your original appointment.
All services can be refunded within 24 hours of purchasing. After this no refunds are accepted. If you would like to reschedule for a later date or transfer your paid place into a gift voucher for someone else, you can do so if it is more than 72 hours before the call takes place.
If I cancel our session within 24 hours before the session is supposed to take place you will be given the options to reschedule or receive a full refund.
If I have to reschedule our session more than 24 hours before the session is supposed to take place you will be given the option to reschedule or exchange the session for a gift voucher for someone else. You will not be offered a refund.
Shortly after you purchase this service, I will email you to provide my availability as well as send you an introduction form to complete. I cannot conduct my services without a completed introduction form returned to me. I will send you at least two reminders to complete the introduction form ahead of our session. If you do not complete the induction form then I reserve the right to reschedule your appointment to a later date to give you more time to complete your introduction form. The appointment can be rescheduled two times. If you have still not completed the introduction form after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
The introduction form must be completed to my satisfaction and I reserve the right to ask you to add more detail, answer further questions via email or re-submit the entire form. If I have to ask you to provide further details or re-submit the entire form, this may delay the appointment date, so I advise my clients to complete the introduction form in as much detail as possible and to the best of their ability. If you have not completed the introduction form to my satisfaction then I reserve the right to reschedule your appointment to a later date to give you more time to provide me with additional details or re-submit the entire form. The appointment can be rescheduled two times. If you have still not completed the introduction form to my satisfaction after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
If you are late to your appointment, I will do my best to accommodate but, if I am unable to, then your appointment will still finish at the original agreed time. I may have to miss out some content of the call due to your late arrival and will do my best to prioritise my support, but you may have to purchase another call if you feel you need more time with me. I advise all customers to be on time to their appointment.
If I experience technical difficulties that result in the call being abandoned, I will reschedule the call free of charge. If you experience technical difficulties that result in the call being abandoned then the call will not be rescheduled. You will have to purchase a new call.
House keeping
Please have a pen and paper with you to take notes.
Please ensure there is a quiet area for you to take the video call.
Partners are welcome to the class.
If you have other children or animals, they are welcome to be present but please ensure they do not disrupt the class.
Home Visit Consultation (home visit)
My qualification as an infant feeding coach enables me to provide support for antenatal feeding education and preparation, covering topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing and common feeding issues. I’m not a lactation consultant or medical professional and will refer you on to the appropriate person/service if needed. If a question is outside of my scope of practice and requires specialist knowledge, I will advise where you can seek out the appropriately qualified person/service to answer your question.
It is important to speak to your midwife if you have any concerns about your pregnancy or any advice given to you during the antenatal feeding class.
If your baby was born prematurely, or is born with any medical conditions, complications, illnesses or diseases, you may need more specialist support such as a lactation consultant. I will still be able to support with common feeding issues to ensure that the fundamentals of feeding are in place before you seek further support.
If any complications arise or risks increase after our session, advice may now differ from what was taught during the session. Please ensure you speak with your GP, health visitor or a lactation consultant to ensure advice is adjusted in relation to the new risks/complications. I am not liable for any advice given that no longer applies due to changes in your pregnancy that take place after the session.
I provide feeding education and support with common feeding problems. I am not able to help with medical issues, whether they are related to your pregnancy/baby/birth or not. I will always refer you onto specialist help if you require it and will not offer advice that is out of my scope of practice. If you do not disclose all relevant medical conditions or health risks in the introduction form that you complete before our session, I am not liable for any medical issues, complications, illnesses or increased health risks that follow as a result of this.
I will always advise you to speak to your health visitor, GP, a lactation consultant or other specialist when I think it is necessary. If you choose not to consult them and go against my advice, I am not liable for any medical issues, complications, illnesses or increased health risks that follow because of this.
All services require a mutual agreement between the customer and Nurture with Lydia regarding a time, date and choice of communication (telephone, zoom or in person) for the appointment, which will be agreed via email. If you cancel within 72 hours of the agreed time and date or do not turn up to the class, you will not be able to reschedule. If you would like to book a new appointment you will need to purchase a new one. If you need to reschedule your appointment, you can do so if it is more than 72 hours before your original appointment.
All services can be refunded within 24 hours of purchasing. After this no refunds are accepted. If you would like to reschedule for a later date or transfer your paid place into a gift voucher for someone else, you can do so if it is more than 72 hours before the session takes place.
If I cancel our session within 24 hours before the session is supposed to take place you will be given the options to reschedule or receive a full refund.
If I have to reschedule our session more than 24 hours before the session is supposed to take place you will be given the option to reschedule or exchange the session for a gift voucher for someone else. You will not be offered a refund.
Shortly after you purchase this service, I will email you to provide my availability as well as send you an introduction form to complete. I cannot conduct my services without a completed introduction form returned to me. I will send you at least two reminders to complete the introduction form ahead of our session. If you do not complete the induction form then I reserve the right to reschedule your appointment to a later date to give you more time to complete your introduction form. The appointment can be rescheduled two times. If you have still not completed the introduction form after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
The introduction form must be completed to my satisfaction and I reserve the right to ask you to add more detail, answer further questions via email or re-submit the entire form. If I have to ask you to provide further details or re-submit the entire form, this may delay the appointment date, so I advise my clients to complete the introduction form in as much detail as possible and to the best of their ability. If you have not completed the introduction form to my satisfaction then I reserve the right to reschedule your appointment to a later date to give you more time to provide me with additional details or re-submit the entire form. The appointment can be rescheduled two times. If you have still not completed the introduction form to my satisfaction after the second rescheduled appointment then I reserve the right to cancel your appointment. You will not receive a refund.
If I feel unsafe or uncomfortable in your home environment, I reserve the right to leave the property and refuse to conduct my services or end the session early. I will clearly explain why I am refusing to conduct my services. You will not receive a refund.
For my own safety, I will not enter the property unless I am introduced to the person who requires my services. If I am not introduced to my client I will not enter the property. This could mean that I refuse to conduct my services. You will not be issued with a refund.
House keeping
Please have a pen and paper with you to take notes.
Please ensure you are in a quiet area to take the call.
Partners are welcome to the class.
If you have other children or animals, they are welcome to be present but please ensure they do not disrupt the class.
Email Feeding Support
My qualification as an infant feeding coach enables me to provide support for antenatal feeding education and preparation, covering topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing and common feeding issues. I’m not a lactation consultant or medical professional and will refer you on to the appropriate person/service if needed. If a question is outside of my scope of practice and requires specialist knowledge, I will advise where you can seek out the appropriately qualified person/service to answer your question.
It is important to speak to your health visitor, GP or a lactation consultant if you have any concerns about any advice given to you during the two weeks of feeding support.
If your baby was born prematurely, or is born with any medical conditions, complications, illnesses or diseases, you may need more specialist support such as a lactation consultant. I will still be able to support with common feeding issues to ensure that the fundamentals of feeding are in place before you seek further support.
If any complications arise or risks increase after our two weeks of support, advice may now differ from what was taught during those two weeks. Please ensure you speak with your GP, health visitor or a lactation consultant to ensure advice is adjusted in relation to the new risks/complications. I am not liable for any advice given that no longer applies due to changes that take place after the two weeks of support.
I provide feeding education and support with common feeding problems. I am not able to help with medical issues, whether they are related to your pregnancy/baby/birth or not. I will always refer you onto specialist help if you require it and will not offer advice that is out of my scope of practice. If you do not disclose all relevant medical conditions or health risks in the introduction form that you complete before our session, I am not liable for any medical issues, complications, illnesses or increased health risks that follow as a result of this.
I will always advise you to speak to your health visitor, GP a lactation consultant or other specialist when I think it is necessary. If you choose not to consult them and go against my advice, I am not liable for any medical issues, complications, illnesses or increased health risks that follow because of this.
Upon purchasing the Email Feeding Support service, you will be asked to select a start date for when you’d like the two weeks of support to begin. Once you have purchased the service, I will email you to confirm the start date with you and send you an introduction form to complete ahead of the start date. If you do not complete the form before the start date, the start date will be delayed until I receive a completed introduction form from you, but the agreed end date will not change and the two weeks will be reduced with each day you do not return the completed introduction form. You will be sent at least two reminders to complete the introduction form ahead of the start date. I advise all of my clients complete the introduction form as far in advance of the start date as possible.
If you select a start date that is very close to the purchase date, I will email you and confirm that the two weeks of support can begin as soon as I receive the completed introduction form. It is then your responsibility to return the introduction form quickly to ensure the two weeks of support can begin on the desired start date.
The introduction form must be completed to my satisfaction and I reserve the right to ask you to add more detail, answer further questions via email or re-submit the entire form. This may delay the start date, so I advise my clients to complete the introduction form in as much detail as possible and to the best of their ability.
For the duration of the two weeks of support I will respond to all emails within 24 hours. If you send more than one email before I have replied, I will reply once to both/all emails received from you.
Verbal abuse will not be tolerated. If you are verbally abusive towards me I reserve the right to terminate the two weeks of support effective immediately. You will not receive a refund.
All services require a mutual agreement between the customer and Nurture with Lydia regarding a time, date and choice of communication (telephone, zoom or in person) for the appointment, which will be agreed via email. If you cancel within 72 hours of the agreed time and date or do not respond to my initial email within two weeks, you will not be able to reschedule. If you would like to book a new email support service you will need to purchase a new one. If you need to reschedule the start date of your email support, you can do so if it is more than 72 hours before your original start date.
All services can be refunded within 24 hours of purchasing. After this no refunds are accepted. If you would like to reschedule for a later date or transfer your paid place into a gift voucher for someone else, you can do so if it is more than 72 hours before the email support start date.
If I cancel the two week support within 24 hours before the support is supposed to start, you will be given the options to reschedule or receive a full refund.
If I have to reschedule our session more than 24 hours before the session is supposed to take place you will be given the option to reschedule or exchange the session for a gift voucher for someone else. You will not be offered a refund.
If I have to terminate the two week support early in the first week, you will be offered a full refund and the option to reschedule the remaining days.
If I have to terminate the two week support early in the second week, you will be offered a refund of 50% of the purchased price and the option to reschedule the remaining days.